Private Insurance Cover

Psychological therapy sessions for expecting and new parents

BUPA Parent and Baby Wellbeing Program

Bupa, in association with PIRI, have developed the Parent and Baby Wellbeing program. This national program provides a generous number of psychological therapy sessions for expecting and new parents. Those eligible for this service include members with BUPA hospital cover, who are expecting a child or have a child who is less than 2 years of age. All sessions are free of charge and can be provided in person, by phone or telehealth.

Please note: due to the COVID-19 pandemic services in some areas are only available via telehealth.

Reasons to contact this service

Individuals contacting this service might experience difficulties adjusting to pregnancy and parenthood, as well as low mood, anxiety and other mental health problems during this time. This service is open to mothers and fathers.

What this service provides

  • An assessment of your needs to understand your situation and the most appropriate treatment options.
  • Individual antenatal or postnatal treatment for the individual or specialised treatment to help the parent and infant relationship.
  • Group treatment that focuses on postnatal depression (‘Getting Ahead of Postnatal Depression’).

How to access this program

If you’d like additional support or just feel that something is not quite right, you can email piri@austin.org.au or call the friendly PIRI team on 1300 360 913. Simply advise you are a Bupa member and provide us with your member number. Be sure to give us contact details including mobile, home telephone and email address.

You’ll be able to speak confidentially with an experienced professional about what you are experiencing and how you are feeling.

A few phone calls or emails may be all that you need. If you need more support, you may be invited to attend a session in person or linked to a local psychologist, where you may be assessed and referred for ongoing, personalised support (e.g. face-to-face counselling sessions, group programs or sessions for you and your baby).

Alternative crisis support services

Please note that PIRI operates within business hours 9am – 5pm, Monday to Friday AEST(except public holidays) by appointment.

If you require urgent or after hours assistance please contact your GP, child and family health nurse, or one of the following services in your state. See below or click here for a detailed list.

Bupa exists to help its members live longer, healthier, happier lives. And as a healthcare leader in Australia, they’re well placed to support and look after you and your family’s health. Bupa takes pride in delivering high quality cover that is affordable and represents real value. They have been part of Australian life for over 60 years and today, they proudly look after the needs of more than three million Australians. Bupa understands its members and the importance of helping to manage your health for the long term. That’s why they aim to provide you with the best advice, support, care and treatment to help you find what’s right for your needs. They have a range of healthcare services to help you live a healthier life.

VICTORIA:

Maternal and Child Health Line — 24 hour a day, 7 days a week — 13 22 29
Parentline VIC — 8am to 12am Mon-Fri,10am to 10pm Weekends — 13 22 89
Lifeline — 24 hours a day, 7 days a week — 13 11 14

NEW SOUTH WALES:

Karitane Careline — 24 hours a day, 7 days a week — 1300 227 464
Parentline NSW — 24 hours a day, 7 days a week — 1300 130 052
Lifeline — 24 hours a day, 7 days a week — 13 11 14

ACT:

healthdirect Australia — 24 hours a day, 7 days a week — 1800 022 222
Parentline ACT — 9am – 9pm Monday to Friday (except public holidays) — (02) 6287 3833

QUEENSLAND

Child Health Line — 24 hours a day, 7 days a week — 13 43 25 84
Parentline QLD & NT — 8am to 10pm, seven days a week — 1300 30 1300
Lifeline — 24 hours a day, 7 days a week — 13 11 14

SOUTH AUSTRALIA:

Child and Youth Health Service — 9am – 4.30pm Monday to Friday — 1300 733 606
Parent Helpline SA — 24 hours a day, seven days a week — 1300 364 100
Lifeline — 24 hours a day, seven days a week — 13 11 14

WESTERN AUSTRALIA:

healthdirect Australia — 24 hours a day, 7 days a week — 1800 022 222
Parent Help Centre WA — 24 hours a day, 7 days a week — 1800 654 432
Lifeline — 24 hours a day, 7 days a week — 13 11 14

NORTHERN TERRITORY:

healthdirect Australia — 24 hours a day, 7 days a week — 1800 022 222
Parentline QLD & NT — 8am to 10pm, seven days a week — 1300 30 1300
Lifeline — 24 hours a day, 7 days a week — 13 11 14

TASMANIA:

Parenting Line TAS — 24 hours a day, 7 days a week — 1300 808 178
Lifeline — 24 hours a day, 7 days a week — 13 11 14